Return and Exchange

As a private individual, you have 60 days from delivery to cancel your purchase for either exchange or return for payment.

NOTE: The right of withdrawal does not apply to specially ordered items such as custom-made awnings or spare parts. Full terms and conditions for returns can be found further down the page. Full terms and conditions for returns can be found further down the page.
 

Step by step on returns

1. Email us at info@getcamping.se and state the name of the person who placed the order, order number and the item/items to be returned.
    
2. We will send a return lable to you by email which you print out and tape onto the package. The package is then handed in to the nearest Postnord representative. For Germany and The Netherlands we use DPD. Save the receipt you receive when you hand in the package as it is your proof of when and that it has been sent. As a customer, you bear the cost of return shipping.
   
   Prices for Finland, Germany and the Netherlands:
   1-5 kg 8€
   5-10 kg 10€
   10-15 kg 15€
   15-20 kg 20€
   > 20 kg/bulky - according to the quotation.
    
   Prices for Other Countries:
   Contact us for a quotation.
    
3. As soon as we have received the return and inspected the product, a refund will be made. The cost of shipping is deducted from the amount refunded..
    

Free changes of clothing

If it was the wrong size, model or color of the clothes you ordered, we have free changes on all clothes. Just contact us and let us know what you want to change to and we will arrange it. Any price differences are invoiced.

 

Terms for Returns

When you return an item, it is important that the item be returned in a substantially unchanged condition and that all possible papers, manuals and accessories are also sent with it. It is not permitted to use the original packaging as outer packaging because then the original packaging is damaged (with exceptional cases where the original packaging is the transport packaging). Pack your return well. If the product has been handled to a greater extent than was necessary to inspect the product, we reserve the right to apply a depreciation deduction on the refund. This is with reference to the law on distance contracts and contracts outside business premises in Sweden.

If the product is delivered in a package that cannot be opened without damaging the package (for example a blister package), you as a consumer have the right to open the package to inspect your product, without your right of return being forfeited. You can also assemble and inspect our tents. However, it must be done on a dry and clean surface and leave no visible traces on the floor or canvas.

GetCamping (GetCamping Sverige AB) applies the Swedish Consumer Agency's guidelines and therefore follows the Distance Contracts Act and the Consumer Purchase Act as well as the Industry Rules for mail order.


Book the Return Shipping Yourself

If you instead want to send the return yourself, you need to send it as a company package. We do not have the opportunity to collect returns from agents. It is important then that the return be marked on the package or in the package with order number and name. Then send it to:

GetCamping Sverige AB
Förådsvägen 27
90132 Umeå
Sweden