As a private individual, you have 60 days from delivery to cancel your purchase for either exchange or return for payment. It is your responsibility as a customer to arrange and pay for the return shipping. It is important that you mark the shipment with name and order no. Feel free to contact us if you are unsure of how to proceed and we will help.
When you return an item, it is important that the item is returned in substantially unchanged condition and that any paper, manuals and accessories are also sent. It is not allowed to use the original packaging as outer packaging as the original packaging is damaged (except in cases where the original packaging is the transport packaging). Pack your return well. If the item is handled to a greater extent than was necessary to test the item, we reserve the right to use a value reduction deduction on the refund. This is with reference to the law on distance contracts and agreements outside business premises in Sweden.
If the product is delivered in a package that cannot be opened without damaging the packaging (for example a blister pack) then you as a consumer have the right to open the packaging to inspect your product, without your right of return being used. You can also mount and examine our tents. However, it should be done on a dry and clean surface and not leave any visible traces on the floor or canvas.
After we have received and approved a return with a request for a refund, we initiate a refund within five working days on the amount you paid to us for your purchase, excluding any shipping costs. The refund is made via the same solution with which you paid the order. At Klarna, this means that the money is refunded to the account from which you paid the invoice, the account you linked the card payment to or your Klarna debt is settled. For DIBS card payments or paypal payments, a refund is made in the currency used at the time of purchase.
GetCamping.se (GetCamping Sverige AB) adheres to the Swedish Consumer Agency's guidelines and therefore complies with the Swedish Distance Agreements Act and the Swedish Consumer Purchasing Act as well as the industry regulations for mail orders.
Returns are sent to
GetCamping Sverige AB