When your order has left us, you will automatically receive a delivery confirmation with a tracking link (provided you have enterd the correct email address). You can then follow your package on the carrier's website.
Packages under 25 kg are shipped with DHL and can then be picked up at the nearest delivery point. Heavy goods are shipped via DHL eurocoonec home delivery. DHL will then contact you to determine a time for delivery. Delivery takes place on weekdays between 07:00 and 17:00 where the time is dependent on DHL's driving schedules. Small items and spare parts can be sent as letters.
Delivery times from order day (for goods that we have on stock):
Orders before 14:00 on weekdays will be shipped the same day. If delays occur you as a customer have the right to cancel the purchase as long as we have not shipped the gods at no extra cost. We always try to inform you about any delays.
Finland: 3-5 business days
Germany: 4-7 business days
Benelux: 4-8 business days
Denmark: 3-6 business days
Deviations may occur in some locations. Contact us for more exact information
Delivery times from order day (for goods without balance):
The delivery time from the supplier is indicated at the top of the product page. The customer has the right to cancel the purchase at no charge until the item has left us.
Delivery/pick up point:
Feel free to contact us via mail or via the contact function on the website if you have specific requests for where you want to pick up the package. Note that we can only deliver to DHL pick up points.
Prices for shipping
You will always se the total cost of delivery in the checkout.
ID document when delivering packages
When you collect the package the carier will need to se a valid ID.
NOT COLLECTED PACKAGES
For unresolved packages, we charge you €29 for costs incurred. Therefore, be sure to always pick up your orders within 12 days of your package arriving at the delivery point. Specially ordered goods are charged the full value as well as freight and return shipping.
If you have any questions about our deliveries feel fre to contac us and we will try to find a solution that fits your need.